1300 707 366

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Return Policy

You have 24 hours from the day you receive your products to decide if they work for you or not. For returning, please call us at 1300 707 366 to get an instruction for your return. You can also email us at info@floorset.com.au and we will get back to you by the instructions of your return

Buyer is responsible for all returns and he/she must pay for return shipping to either of our warehouses in Australia.

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Google Rating

4.4

Based on 41 reviews

Floorset | Hybrid Flooring Melbourne

4.4

Niki N

1732097487

We had a great experience with Cyrus and his company in getting floorboard installed for our new home!After the company that we previously chose went into liquidation the week before the job was meant to start (and losing a significant amount we paid as deposit), Cyrus was great in alleviating our anxieties and being very responsive. He came to see the house very quickly and in detail went through the practical approaches, possible challenges and solutions. He showed great knowledge ie challenges that come with hebel flooring and how to counteract this.He was gave us a very reasonable quote and was able to prioritise us to fit the schedule we had with our builder.Cyrus was very compassionate and generous in understanding our circumstances and our traumatic experiences in losing money with the previous company. He generally offered for us to pay an amount when the floorboards got to the property and to pay the rest when the job was completed. There was great communication throughout the job and really felt that he had our best interest at heart and was very reliable. After the installation, Cyrus also covered the floorboards with the appropriate material and with great care to make sure that the other tradies don't ruin the floorboards. He also volunteered to come back later to remove the coverings, once the painting is done.It was a lovely experience accessing the service of Floorset and would absolutely recommend Cyrus and his crew! In addition to the great installation, the genuineness and reliability was what we valued the most.

1730067645

Had an amazing Experience with Cyrus and his team. Had bad water damage in the kitchen and they replaced the floor boards and ensured they matched perfectly to the remainder of the lounge area. Great communication, on time. Really took the care, not rushing.. recommended to have the new floorboards acclimatise for nearly 2 weeks before inserting which showed he cares about the long term outcome.The whole kitchen had to be removed and replaced to get to the damage underneath and this was done so well you would never know it was removed, it went in tidier than the initial renovation.Very thankful to have Cyrus on this project, it really made it stress free for me having minimal knowledge with repairs and previous unpleasant experiences.

Susan Thomas

1724048189

Thank you to Cyrus and his team. They were friendly and professional and managed to repair and finish a plastering job that a previous unprofessional person had left us with.They installed a beautiful engineered oak floor after offering valuable advice on the best product.Bob and I would not hesitate to recommend them.

Ola Kasperska

1718055600

I would give 10 stars if I could! Cyrus and his entire team were absolutely fantastic and they made the whole process of house renovations stress free. The great experience started at the showroom where a very knowledgeable team member helped me choose the right type of the floor for my needs and had very useful insight on aesthetic side of it.The installation went smoothly and timely. The team also painted the walls and helped with some small jobs around. The key highlights:1. Great communication and updates on the progress2. Advice on materials and suggestions3. The works were timely with no delays4. The team left the place really clean - removed all trash, no dust or paint stains. Pretty much ready to move in.5. Very important - Cyrus has experience working with fussy body corporate and helped me file the correct paperwork for all strata approvals.I cannot recommend Cyrus and his team enough, they were great!

Andrew Corke

1698315006

We have used the team at Floorset for all our bedrooms, they are really helpful in choosing the right carpet and were terrific at the installation. I recommend them to everyone.

Andrew McKellar

1694835805

Very happy with the job Cyrus and his team did. Our job was a little bit more complicated as the floors were being done at the same time as a kitchen re-fit, but Cyrus was very flexible in working around this as well as the difficulties of replacing flooring when you are living in the residence at the same time. Our floors weren’t great to begin with and needed some additional work which was done without fuss and once completed the finished product is fantastic. Cyrus is very knowledgeable and helpful and priced well with no hidden extras which jobs like this can often have. Would recommend highly.

Kristin

1691981123

Cyrus and Floorset repaired my apartment and installed a new floor. Can’t thank Cyrus enough for all his help and for doing such an amazing job. :)

Andrew Daniell

1687345455

I had an initial online inquiry with Floorset and the very helpful and friendly showroom lady arranged for Cyrus to visit my Windsor property and quote. He arrived as he said and was incredibly helpful, friendly and knowledgeable. Cyrus invited us to the showroom on Malvern Rd to view samples and select a hybrid floor to replace some pretty gross carpet in an older terrace house. There is an amazing selection and we settled on Iconic ‘Jasper’, a neutral light blonde wood. There was some further work required to level the old floorboards prior to laying, but the job Cyrus and his boys did is absolutely first rate. He was reliable, professional and knows his stuff. I felt absolutely confident and the end result is stunning. It’s lifted the whole place. Cyrus is a lot of fun and did so many other extra jobs whilst he was in the house. It was totally unexpected and very much appreciated. To have trades work on weekends is something incredible too! He also has great contacts for other work that I require as part of the facelift for this property. I have the second terrace house to be completed and I won’t look anywhere else than Floorset. Really impressive service and Cyrus is exceptional. Highly recommended.

Babak Rasoulpour

1683981670

Great prices , very professional thanks to Cyrus , the job was done as promised

1683169879

These guys know how to get a tough job done. I had an old hardwood floor sitting on a ton of glue that had to be removed and replaced it with a modern hybrid floor boards. They did a great job dealing with it and when there was a delay the boss himself came over on the weekend to do the levelling and ensured the job was on schedule. The final result looks great. Thanks!

Eliz Annand

1680213574

Had floor replace by insurance.Flooring finish to a high standard.

Ebony

1668586634

From the first point of contact to the end of the completed job everything was done professionally and with high quality. I’m very happy with my floorboards.

Lucy Glen

1647633044

Grace Chan

1638437919

Floorset provides a good variety of choices for timber flooring with good and reasonable prices. Their customer-focused service enables me to choose the right product with an affordable cost. Efficient and effective facilities allow me to get the timber goods within a couple of days.

Tamsin Gordon

1637721614

Cyrus and Floorset were a pleasure to work with. Cyrus is friendly, knowledgeable, responsive and helpful, and put our minds at ease through the whole process. We were kept regularly updated during the installation with phone calls and photos, and we are very happy with our new floors. Their prices and range of hybrid flooring were excellent. Would recommend and use again.

Youri Yoksimovitch

1633845236

Purchased some beautiful engineered oak timber at Floorset at a great price and I could not be happier. The team is incredibly diligent and conscientious. The installation process was really smooth and fairly inexpensive, especially considering the amount of work done and level of details. Thanks again to the all team for this incredible work.

Adam Holovics

1629077238

We used them for a major 7 story residential building common area carpet replacement project and could not be happier with the service, the pricing, the prompt communication and the quality of the work provided. Would highly recommend.

Ali mahboobian

1628673750

They were on time. Very happy with the outcome. Clean and affordable

Ben Calcagno

1625197234

Ash and Morteza what can I say. Lovely people to begin with, and of course the job was done to perfection. I have a lot of time for these guys, extremely professional, very passionate, affordable, on time and because of their great knowledge of the products they sell, they guarantee all their work. You can't ask for any more than that. Thanks again for all your hard work and efforts on my home.I look forward to recommending you to family and friends in the future. Cheers!!

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